Out of Patience

Marsden Fields · 04 Apr 2005, 20:32

I don't know, maybe there's something particularly benevolent or knowledgeable in my face, but whatever it is, it's made me a beacon for the technologically retarded. I should mention here that I'm not IT and my job description is in no way IT related. My only qualifications in that regard are a slighty above-average working knowledge, the belief that use of one platform does not exclude familiarity with any other, and a willingness to figure it out my damn self.

So my office has just upgraded to OSX. Most of the younger workers are adpating nicely, and I've gotten only a few questions from them about the mail program (which I thought was lame till Markfiend pointed out the "bounce" feature--I now have hours of fun bouncing my co-workers' mail, much to their confusion and my endless delight).

The older kids, as well as the hardcore PC users, are struggling, and the upgrade has opened me up to a litany of stupid queries, the worst of which I was subjected to earlier today. The woman barged into my office and demanded:

"Do you know what I'm doing wrong? My Outlook won't open."

Erm, no. No I don't, because I don't know what you're doing at all.

I beg of you, if this sounds familiar, leave your aggrieved co-worker alone and call IT first.

Almiche V · 04 Apr 2005, 20:36

Marsden Fields wrote:and a willingness to figure it out my damn self.

Bingo!

James Blast · 04 Apr 2005, 20:50

I know how to get Outlook to work on a Mac with a peecee server

, ask me
I do, honest

Brideoffrankenstein · 04 Apr 2005, 20:51

our IT helpdesk is useless, they just tell you to turn the thing off and start again

emilystrange · 04 Apr 2005, 20:54

James Blast wrote:I know how to get Outlook to work on a Mac with a peecee server , ask me
I do, honest

Please, sit on your bottom, quietly, and put your hand up. I won't listen to anyone who calls out.

James Blast · 04 Apr 2005, 20:59

like this

Miss?

emilystrange · 04 Apr 2005, 21:02

That's it. Thank you, James. What would you like to tell the class?

timsinister · 04 Apr 2005, 21:06

MIIIIISSSSS, d00mw0lf's eating sweets!

On topic, I must sympathise with Marsden's problems. Basic IT ignorance is a classical feature these days; have pity for those of us who worked in companies with NO IT support - I couldn't even fob them off.

James Blast · 04 Apr 2005, 21:10

well Miss,
Using Outlook 2001 on a G5 running 10.3.3 on a non XP network
It doesn't work!

A fix/work around was discovered, in a shabby Local Government organisation, (that treats its staff like $hit) north of the border.

So, skipping the detail at how this fix was arrived at...

Outlook 2001 needs to run on a partiton on the above config.
Without wiping your HD and repartitioning, make a .dmg on the desktop. Copy your Outlook folder into it, and.... Bingo!
Alles Klar.

thank you

emilystrange · 04 Apr 2005, 21:11

tim, are you telling tales again? and, miss w0lf, if i catch you, those sweets will be confiscated, you know that sweets aren't allowed in school.

Thea · 04 Apr 2005, 21:40

!
He framed me he did!

emilystrange · 04 Apr 2005, 21:42

you two can slug it out in the playground where the dinnerladies can deal with it.
James, if you need to go, please do.

Thea · 04 Apr 2005, 21:49

/me nicks a metrestick and waits for Sinister by the schoolgate
BRING IT ON!

timsinister · 04 Apr 2005, 23:13

Christ, I'm getting horrible flashbacks to My First Nosebleed. Some nine-year-old lass, harsh words, hair pulling, and suddenly a ruler and sweet, deep, unconsciousness.

Marsden Fields · 04 Apr 2005, 23:28

James Blast wrote:well Miss,
Using Outlook 2001 on a G5 running 10.3.3 on a non XP network
It doesn't work!

A fix/work around was discovered, in a shabby Local Government organisation, (that treats its staff like $hit) north of the border.

So, skipping the detail at how this fix was arrived at...

Outlook 2001 needs to run on a partiton on the above config.
Without wiping your HD and repartitioning, make a .dmg on the desktop. Copy your Outlook folder into it, and.... Bingo!
Alles Klar.

thank you

Whoa there boy, this problem wasn't that complicated. This chick's issue was more of the "I clicked the icon and it didn't work" variety. It could be anything. Anything. This is brought to you by the "I'm a jellyfish; do for me" school of learning.

James Blast · 04 Apr 2005, 23:40

well at least I offered a solution, Ya Fud!

Marsden Fields · 04 Apr 2005, 23:43

Quite right, and thank you for your assistance.

Punk

James Blast · 04 Apr 2005, 23:51

Jobby Bum!

Andy TG · 05 Apr 2005, 00:16

Brideoffrankenstein wrote:our IT helpdesk is useless, they just tell you to turn the thing off and start again

Works for me

Thea · 05 Apr 2005, 05:54

timsinister wrote:Christ, I'm getting horrible flashbacks to My First Nosebleed. Some nine-year-old lass, harsh words, hair pulling, and suddenly a ruler and sweet, deep, unconsciousness.

and that was just last week!

Told you I'd get my own back....

Marsden Fields · 05 Apr 2005, 15:33

James Blast wrote:Jobby Bum!

No one insults my personal hygiene and gets away with it.

I've thrown down. That's keyboards at dawn that is, ya knob jockey.

emilystrange · 05 Apr 2005, 16:47

MR FIELDS!!! i suggest you go and stand in the corner and consider your attitude. Mr Blast, i told you to go, if you had to.

rian · 05 Apr 2005, 16:54

I AM IT-SUPPORT

emilystrange · 05 Apr 2005, 16:57

precisely

Marsden Fields · 05 Apr 2005, 16:57

I've considered my attitude, and I think it is commensurate with his unintelligible insults.

Anyway, he started it.