Heartland

I'm not very savvy about mobile phones as I only bought one recently, under duress, and hardly use it.

It's a Nokia Lumia 520. I've had it a few months and it's worked perfectly well in that time. But today, some of the apps won't open. I tap them, the page moves to the side as if it's about to open the app, but then it just returns to the apps menu.

It's not all the apps - lots of them are working fine. I haven't checked every app on the phone, but so far Facebook, Twitter, Messenger (the Facebook one, not text messaging, which is fine), Google, HERE Maps, Nokia Xpress and possibly some others that I've tried randomly have failed to open. Some of them I've never used before, but certainly Facebook, Messenger and Twitter were all working up to now.

It looks like they might all be internet-related apps (although I'm not positive) but Internet Explorer works, so it's not as simple as that.

Anyone got any idea what's going on and how I solve it?

I have, of course, tried switching it off and on again.

Take it back to where you got it from and ask for help. The staff in mobile phone shops are (I find) massively helpful and not at all like the stereotype of the patronising techy.

markfiend wrote:Take it back to where you got it from and ask for help. The staff in mobile phone shops are (I find) massively helpful and not at all like the stereotype of the patronising techy.

you reckon? try taking one back for being faulty. the last phone i bought new was an Alcatel budget smart phone (a massive miastake as they are shit) which they had bagged and bundled almost before i'd finished saying yes. whole transaction 5 mins tops. when i got home i discovered there was some sort of "bleed" happening to the screen under the glass with no visible crack. so less than half an hour later i was back in the shop being interrogated and made to feel like it was somehow my fault whilst the refund process was avoided and the buck was passed from department to department before i finally got a replacement -an hour and a half later.

I ordered it online from Carphone Warehouse. Presumably I'd be able to take it into the local branch.

OK so obviously wildly different customer experience from mine.

I did take mine (Samsung Galaxy S3) back for being faulty a couple of months ago, not far short of a year after I bought it. Thing simply wouldn't switch on.

I went in expecting to have to pay for an early upgrade, but the guy volunteered the fact that it was still under warranty. He sent it away for repairs, I had a free substitute phone for a week or two (OK it was a really crappy non-smart-phone but better than nothing), then I got my phone back re-flashed with an updated Android OS. OK I lost all my contact phone numbers because I hadn't backed them up, but that's my fault not theirs.

stufarq wrote:I ordered it online from Carphone Warehouse. Presumably I'd be able to take it into the local branch.

Yeah probably. I got mine from Orange and took it to the EE shop.

carphone warehouse are surprisingly helpful actually. when one of my phones f**ked up under warranty they lent me a phone which was better than mine until it been fixed. it's fones 4 u who are cunts.

On Windows phones that means the app has crashed. I've had this happen a few times and it's normally resolved by an update.

If you've had it a few months it's possible that you're still on 8, so it's worth seeing if your carrier has 8.1 available: it's a free update you can do your self; just go to Settings, then Phone Update and check for updates from there.

If your carrier hasn't got it available you can register as a developer (for free) and get it that way too.

mh wrote:On Windows phones that means the app has crashed. I've had this happen a few times and it's normally resolved by an update.

If you've had it a few months it's possible that you're still on 8, so it's worth seeing if your carrier has 8.1 available: it's a free update you can do your self; just go to Settings, then Phone Update and check for updates from there.

If your carrier hasn't got it available you can register as a developer (for free) and get it that way too.

Sorted. Thank you.