Heartland

Although this is COVID- related, it affects any ticket purchases made via the thieving sh!te hawks at Ticketbastard & I thought it deserved its own thread.

While no-one was watching they sneakily changed their refund policy

If you have bought via them, do check what the status of your tix are.

I believe that is for USA only at the moment,in the UK the current policy is hidden away: "We can’t offer any exchanges or refunds if you’re event is going ahead on the date originally planned" and can be found here
https://help.ticketmaster.co.uk/hc/en-u ... -exchange-
I have screenshot it and will use it to claim a refund from my Credit Card if they start messing me about

Yeah, I think the European consumer protections are maybe slightly different to those elsewhere.
But if they're doing that to the US site on the sly you can bet they'll try something similar in other regions

On Ticketweb (owned by Ticketmaster) I submitted a Refund Request last Month because Wendy James at King Tuts was rescheduled to September, on the very same Day as 'Lords of the Land' (an all day Metal Festival). I received a reply 24 hours later -

Ticketweb wrote:Hi Simon,

Thank you for your email.

I'm looking into this for you at the moment, and I'll get back to you as soon as possible.
Thanks for bearing with me.

​​​​​​​If there's anything else we can help with in the meantime, please don't hesitate to get in touch.

Best Wishes,,
*****
Ticketmaster Customer Care Team

At least 10 Days later, had no response and my Support Ticket had been closed!!! Opened another Request and complained and received this last thursday -

Ticketweb wrote:Hi Simon,

Thanks for your patience.

I'm sorry for the delay getting back to you – I've escalated this for you and I'm just waiting for a final decision on this. I'll be back in touch as soon as I have an update for you, which should be within 3 working days.

Thanks again for your patience with this.

​​​​​​​If there's anything else we can help with in the meantime, please don't hesitate to get in touch.

Best Wishes,
******* ******* *******
Ticketmaster Customer Care Team

I know that not all Companies adhere to the Easter Bank Holiday Weekend, so either that 3 Working Days ends tomorrow or i'll give them until this Friday.....

Crossing fingers & toes for you Si.
Don't let them wriggle out of it

Pista wrote:Crossing fingers & toes for you Si.
Don't let them wriggle out of it

Thanks Pista

No promised response again and I gave them a lot longer than 3 Working Days. 3rd Time contacting them and lodged as a complaint asking for a Manager to deal with it

https://uk.trustpilot.com/review/www.ticketweb.co.uk

If I manage to get my Refund, i'm giving the Money (plus a few Quid more to round it up) to Audio, a small venue that i've seen many a Great Band play in

https://www.crowdfunder.co.uk/safeguard ... ffs-future

Big Si wrote:

Pista wrote:Crossing fingers & toes for you Si.
Don't let them wriggle out of it

Thanks Pista

No promised response again and I gave them a lot longer than 3 Working Days. 3rd Time contacting them and lodged as a complaint asking for a Manager to deal with it

https://uk.trustpilot.com/review/www.ticketweb.co.uk

I messaged Ticketmaster about getting a refund for the rescheduled Mish Glasgow gig and received a reply within five minutes.


Danilo de Guzman (Ticketmaster UK)

Apr 20, 16:46 BST

Hi David,

Thank you for your email.

I'm sorry that you can't make the event. If you'd like a refund, just return your tickets to the address below. We'd recommend sending them back securely, as we can't refund them if they go missing or arrive after the event.

Ticketmaster Customer Services
PO Box 798
Manchester
M60 1WU

Once we have them back, we’ll issue a refund onto your card – the amount should appear back in your account within 5 days of us receiving the tickets.

If there's anything else we can help with, please don't hesitate to get in touch.

Your opinion matters! If you have a spare moment, please consider leaving a review of my service here!


Best Wishes,
Danilo de Guzman
Ticketmaster Customer Care Team

That's better than Polish ticket distibutor (also for TSOM gig) I recieved no answer and return of money, even though it passed over 3 weeks since I've wrote to them.

Apparently, under new covid-time legialstion, anyone who've bought ticked for cancelled gig in PL can wait up to 180 days for return of money, so my advice, to everyone here who got this issue and paid by credit card: use charge back - it's gonna be months faster.

Big Si wrote:

Pista wrote:Crossing fingers & toes for you Si.
Don't let them wriggle out of it

Thanks Pista

No promised response again and I gave them a lot longer than 3 Working Days. 3rd Time contacting them and lodged as a complaint asking for a Manager to deal with it

https://uk.trustpilot.com/review/www.ticketweb.co.uk

7 Days now since I logged the 3rd Ticket and they've not even bothered with an initial reply

Lodged a Dispute Resolution Request with https://www.star.org.uk/front/ Hopefully they can do something?

After 3 Months, 5 Support Tickets and 1 Third Party Complaint Referral, the Refund has now been received

It's just been Donated to Audio

https://www.crowdfunder.co.uk/safeguard ... ffs-future