Wednesday 25-May-05 For those of you in IT Support
Posted: 25 May 2005, 18:27
And now, some advice from the I.T. department, which you really ought to pay attention to…
When you call us to have your computer moved, be sure to leave it buried under half a ton of postcards, baby pictures, stuffed animals, dried flowers, darts trophies and children’s art. We don’t have lives, and we find it deeply moving to catch a fleeting glimpse of yours.
Don’t write anything down. Ever. We can play back the error messages from here.
When I.T. support sends you an e-mail marked “High Importance�, delete it at once. We’re just testing.
When you call the help desk, state what you want, not what’s keeping you from getting it. We don’t need to know that you can’t get into your mail because your computer won’t boot up at all.
When an I.T. person says he’s coming right over, go for coffee. That way you won’t be there when we need your password. It’s nothing for us to remember 300 screensaver passwords.
When an I.T. person is eating lunch at his desk, walk right in and spill your guts right out. We exist only to serve.
Send urgent e-mails all in UPPERCASE. The mail server picks them up and flags them as a rush delivery.
When the photocopier doesn’t work, call I.T. support. There’s electronics in it.
When your getting a “No dial tone� message at home, call I.T. support. We can fix your telephone line from here.
When you have a dozen old computer screens to get rid of, call computer support. We’re collectors.
When something’s wrong with your home PC, dump it on an I.T. person’s chair with no name, no phone number and no description of the problem. We love a puzzle.
When an I.T. person tells you that computer screens don’t have cartridges in them, argue. We love a good argument.
When as I.T. person tells you that he’ll be there shortly, reply in a scathing tone of voice, “And just how many weeks do you mean by shortly?�. That motivates us.
When the printer won’t print, resend the job at least 20 times. Print jobs frequently get sucked into black holes.
When the printer still won’t print after 20 tries, send the job to all 68 printers in the company. One of them is bound to work.
Don’t learn the proper name for anything technical. We know exactly what you mean by “My thingy blew up�.
Don’t use on-line help. On-line help is for wimps.
If the mouse cable keeps knocking down the framed picture of your dog, lift the computer and stuff the cable under it. Mouse cables were designed to have 25lbs of computer sitting on top of them.
If the space bar on your keyboard doesn’t work, blame it on the e-mail upgrade. Keyboards are actually very happy with half a pound of cake crumbs and nail clippings in them.
When you get a message saying “Are you sure?� click on that “Yes� button as fast as you can. Hell, if you weren’t sure, you wouldn’t be doing it, would you?
When you find an I.T. person on the phone with his bank, sit uninvited on the corner of his desk and stare at him until he hangs up. We don’t have any money to speak of anyway.
Feel perfectly free to say things like, ‘I don’t know nothing about that computer crap’. We don’t mind at all hearing our area of professional expertise referred to as crap.
When you need to change the toner cartridge in a printer, call I.T. Support. Changing a toner cartridge is an extremely complex task and manufacturers recommend that it be performed only by a professional engineer with a masters degree in nuclear physics.
When your computer won’t power up, complain to us before you check to see whether you’ve switched on the monitor.
When you have a lock to pick on an old filling cabinet, call I.T. Support. We love to hack.
When something’s the matter with your computer, ask your secretary to call the help desk. We enjoy the challenge of having to deal with a third party who doesn’t know anything about the problem.
When you receive a 30MB (huge) movie file, send it to everyone as an e-mail attachment. We’ve got lots of disk space on that mail server.
Don’t even think of breaking large print jobs down into smaller chunks. Somebody else might get a chance to squeeze a memo into the queue.
When an I.T. person gets in the lift pushing £60,000 worth of computer equipment on a trolley, ask in a very loud voice: ‘Good grief, you take the elevator to go DOWN one floor’? That’s another one that cracks us up no end.
When you lose your car keys, send an e-mail to the entire company. People out in the Isle of Man office like to keep abreast of what’s going on.
When you bump into an I.T. person in the supermarket on a Saturday, ask a computer question. We do weekends.
Don’t bother to tell us when you move computers around on your own. Computer names are just a cosmetic feature.
When you bring your own personal home PC for repair at the office, leave the documentation at home. We’ll find all the settings and drivers somewhere.
When you call us to have your computer moved, be sure to leave it buried under half a ton of postcards, baby pictures, stuffed animals, dried flowers, darts trophies and children’s art. We don’t have lives, and we find it deeply moving to catch a fleeting glimpse of yours.
Don’t write anything down. Ever. We can play back the error messages from here.
When I.T. support sends you an e-mail marked “High Importance�, delete it at once. We’re just testing.
When you call the help desk, state what you want, not what’s keeping you from getting it. We don’t need to know that you can’t get into your mail because your computer won’t boot up at all.
When an I.T. person says he’s coming right over, go for coffee. That way you won’t be there when we need your password. It’s nothing for us to remember 300 screensaver passwords.
When an I.T. person is eating lunch at his desk, walk right in and spill your guts right out. We exist only to serve.
Send urgent e-mails all in UPPERCASE. The mail server picks them up and flags them as a rush delivery.
When the photocopier doesn’t work, call I.T. support. There’s electronics in it.
When your getting a “No dial tone� message at home, call I.T. support. We can fix your telephone line from here.
When you have a dozen old computer screens to get rid of, call computer support. We’re collectors.
When something’s wrong with your home PC, dump it on an I.T. person’s chair with no name, no phone number and no description of the problem. We love a puzzle.
When an I.T. person tells you that computer screens don’t have cartridges in them, argue. We love a good argument.
When as I.T. person tells you that he’ll be there shortly, reply in a scathing tone of voice, “And just how many weeks do you mean by shortly?�. That motivates us.
When the printer won’t print, resend the job at least 20 times. Print jobs frequently get sucked into black holes.
When the printer still won’t print after 20 tries, send the job to all 68 printers in the company. One of them is bound to work.
Don’t learn the proper name for anything technical. We know exactly what you mean by “My thingy blew up�.
Don’t use on-line help. On-line help is for wimps.
If the mouse cable keeps knocking down the framed picture of your dog, lift the computer and stuff the cable under it. Mouse cables were designed to have 25lbs of computer sitting on top of them.
If the space bar on your keyboard doesn’t work, blame it on the e-mail upgrade. Keyboards are actually very happy with half a pound of cake crumbs and nail clippings in them.
When you get a message saying “Are you sure?� click on that “Yes� button as fast as you can. Hell, if you weren’t sure, you wouldn’t be doing it, would you?
When you find an I.T. person on the phone with his bank, sit uninvited on the corner of his desk and stare at him until he hangs up. We don’t have any money to speak of anyway.
Feel perfectly free to say things like, ‘I don’t know nothing about that computer crap’. We don’t mind at all hearing our area of professional expertise referred to as crap.
When you need to change the toner cartridge in a printer, call I.T. Support. Changing a toner cartridge is an extremely complex task and manufacturers recommend that it be performed only by a professional engineer with a masters degree in nuclear physics.
When your computer won’t power up, complain to us before you check to see whether you’ve switched on the monitor.
When you have a lock to pick on an old filling cabinet, call I.T. Support. We love to hack.
When something’s the matter with your computer, ask your secretary to call the help desk. We enjoy the challenge of having to deal with a third party who doesn’t know anything about the problem.
When you receive a 30MB (huge) movie file, send it to everyone as an e-mail attachment. We’ve got lots of disk space on that mail server.
Don’t even think of breaking large print jobs down into smaller chunks. Somebody else might get a chance to squeeze a memo into the queue.
When an I.T. person gets in the lift pushing £60,000 worth of computer equipment on a trolley, ask in a very loud voice: ‘Good grief, you take the elevator to go DOWN one floor’? That’s another one that cracks us up no end.
When you lose your car keys, send an e-mail to the entire company. People out in the Isle of Man office like to keep abreast of what’s going on.
When you bump into an I.T. person in the supermarket on a Saturday, ask a computer question. We do weekends.
Don’t bother to tell us when you move computers around on your own. Computer names are just a cosmetic feature.
When you bring your own personal home PC for repair at the office, leave the documentation at home. We’ll find all the settings and drivers somewhere.
